Troubleshoot a failed upload
Common fixes when upload or transcription fails.
Check file limits
| Plan | Max file length |
|---|---|
| Guest | 10 min |
| Free account | 30 min |
| Pro | 3 hours |
| Plus | 3 hours |
Every plan supports the same max file size shown on pricing.
Try these steps
- Shorten or compress very long files, then retry.
- Sign in if you hit guest daily limits (2 transcriptions/day).
- Use a common format: MP3, M4A, WAV, MP4, MOV.
- Disable browser extensions that block uploads.
- Refresh and upload again, duplicate detection may offer an existing transcript.
Still stuck?
Report a bug on /feedback/bugs with file type, length, and browser. We respond by email for Plus priority support.